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Office Hours

Our standard operational times.

  • Mon – Fri: 9:00 AM – 6:00 PM
  • Weekend: Emergency Only

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Technical Support

Get help with setup, streaming, and troubleshooting.

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Documentation

Explore PlayerSDK developer documentation.

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Frequently Asked Questions

Find quick answers to common support requests.

Our support team typically responds to all inquiries within 24 business hours. Technical support and enterprise licensing queries are prioritized and often receive a response much faster.
Yes, we offer technical assistance for configuring PlayerSDK on supported streaming platforms. Please submit a support ticket using our form and select "Technical Support" as the category.
Absolutely! We welcome bug reports. Select the "Bug Report" category in the contact form, provide details of the bug, steps to reproduce, and attach screenshots or diagnostics if possible. You can also open an issue on our GitHub repository.
We love hearing suggestions from our users. You can request a feature by submitting the contact form with the "Feedback" category, describing the use-case and benefits.
Yes. For enterprise clients requiring dedicated service level agreements (SLAs), custom codec deployment, or hardware configuration assistance, please contact sales@playersdk.com.
All software packages, codec plugins, documentation guides, and developer sheets can be securely downloaded from our dedicated downloads page.

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Our Headquarters

Office Address

PlayerSDK Technologies Ltd.
100 Pine Street, Suite 1250
San Francisco, CA 94111, USA

Time Zone

Pacific Time (PT)

Business Registration

#US-94111-963